SUPPORT

A: Yes, we offer wholesale pricing for bulk orders. Contact us at Shop@TheFamilyFriend.co for more details.

A: You can reach us through our Contact Us page or email us directly at Shop@TheFamilyFriend.co and we will get back to you within 24-48 hours.

A: We offer a curated selection of apparel, accessories, and exclusive limited-edition drops. Whether you’re looking for statement pieces or everyday essentials, we’ve got you covered.

A: Yes! If you’re interested in collaborating, please Join The Family or reach out via our Contact Us page.

A: Yes! Each product page includes a size guide to help you find your perfect fit. If you're between sizes or unsure, feel free to reach out—we’re happy to help.

A: Many of our products are designed to be unisex. Check the product descriptions for more details on fit and styling.

A: Follow us on social media @TheFamilyFriend and subscribe to our newsletter Here for the latest updates and exclusive deals.

A: Of course! Subscribe to our newsletter for the latest news, drops, and exclusive discounts.

A: Yes! We prioritize ethical practices and partner with suppliers who share our commitment to fair wages and sustainable production.

A: We love hearing your ideas! Send us a message via our Contact Us page, and we’ll consider your request for future collections.

A: Some items may be restocked, but others are limited edition and won’t return. Sign up for restock notifications on the product page to stay updated.

A: We’re proudly based in the Bay Area but ship our products worldwide.

A: Currently, we’re online-only. But stay tuned—we may pop up in a city near you!

• If you receive a defective or incorrect item, please contact us within 7 days of delivery.

• Refunds will only be processed at company discretion. • Refunds will be issued to the original payment method.

If you have any questions or need assistance with a return, please contact our customer service team via Shop@TheFamilyFriend.co

1. Contact our customer service team at Shop@TheFamilyFriend.co to request a return authorization.

• Items can only be returned if there is a manufacturers defect as items are made to order. • Items must be in their original condition. • Unworn, unwashed, and undamaged. • All original tags and packaging must be intact. • Eligibility for returns are up to company discretion. • Final sale items, gift cards, and personalized/customized products are not eligible for return.

• To exchange an item, please follow the return process and place a new order for the desired item.

• Customers are responsible for return shipping costs. • We recommend using a trackable shipping method to ensure your return reaches us safely.

• Orders are processed Monday through Friday, excluding holidays. • Please allow 1-3 business days for order processing before shipment.

• If a package is returned to us due to an incorrect or incomplete address, we will contact you for an updated address. Additional shipping charges may apply.

• Shipping costs are calculated at checkout based on your selected shipping method and delivery address. • Orders above x price qualify for free shipping and will be reflected during checkout.

• Delivery times for international orders vary by destination and may take up to 10-20 business days. • Additional customs duties, taxes, or fees may apply and are the responsibility of the customer.

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. • Use the tracking link provided to monitor your shipment’s progress.

• We are not responsible for packages lost or damaged during transit. However, please contact us, and we will work with the carrier to resolve the issue.

If you have any questions or need assistance with shipping, please contact our customer service team via Shop@TheFamilyFriend.co

7.1. You agree not to use our site or services for unlawful purposes, including but not limited to: • Violating any local, state, or federal laws. • Transmitting viruses or malicious code. • Engaging in fraudulent activities. 7.2. We reserve the right to terminate your access to our services if you violate these Terms.

If you have any questions about these Terms, please contact us via email Email: here@TheFamilyFriend.co

If you have any questions regarding our terms of service, please contact our customer service team Shop@TheFamilyFriend.co

8.1. We may update these Terms at any time without prior notice. Changes will take effect immediately upon posting on this page. 8.2. It is your responsibility to review these Terms periodically for updates.

2.1. All orders placed through our website are subject to availability and acceptance. 2.2. Prices for our products are subject to change without notice. 2.3. We accept multiple forms of payment. All payments must be completed at the time of purchase.

3.1. Shipping costs, methods, and estimated delivery times are outlined in our [Shipping Policy]. 3.2. We are not responsible for delays caused by shipping carriers or customs processes for international orders.

5.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of TheFamilyFriend.co and is protected by copyright and other intellectual property laws. 5.2. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

6.1. TheFamilyFriend.co shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. 6.2. Our liability is limited to the maximum extent permitted by law.

4.1. Please refer to our [Return Policy] for details on eligible returns and exchanges. 4.2. Items returned without prior authorization or outside the specified timeframe may not be accepted.

9.1. These Terms are governed by the laws of California, USA. 9.2. Any disputes arising from these Terms will be resolved in the courts of California.

1.1. By using this site, you represent that you are at least the age of majority in your state or province of residence or have the consent of a legal guardian. 1.2. We reserve the right to refuse service to anyone for any reason at any time. 1.3. The content on this site is provided for informational purposes only. We are not responsible if the information is inaccurate, incomplete, or outdated.

• Browser type, IP address, device information, and browsing behavior (e.g., pages viewed, time spent on the site). 1.3. Voluntary Information • Information you provide when you sign up for newsletters, complete surveys, or contact customer service.

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

We may collect the following types of information: 1.1. Personal Information - • Name, email address, shipping and billing address, phone number, and payment details.

We use the information we collect to: • Process and fulfill your orders. • Communicate with you about your orders, account, or promotional offers. • Improve our website, products, and customer experience. • Detect and prevent fraudulent transactions.

We do not sell or rent your personal information to third parties. However, we may share your information with: • Service Providers: Third parties that assist with payment processing, shipping, and marketing. • Legal Obligations: Authorities when required to comply with applicable laws or legal processes.

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

If you have questions or concerns about this Privacy Policy, please contact us via email Shop@TheFamilyFirend.co

Depending on your location, you may have the following rights: • Access, correct, or delete your personal information. • Opt out of receiving promotional emails by clicking “Unsubscribe” in the email footer. • Restrict the processing of your data under certain circumstances.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We use cookies and similar technologies to enhance your browsing experience and gather information about site usage. • What Are Cookies? Small text files stored on your device to remember your preferences. • Managing Cookies: You can disable cookies through your browser settings, though this may limit some site functionality.

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date.